If you manage the network's Wi-Fi router, install the latest firmware updates for the router, as recommended by its manufacturer. Learn more about using Wireless Diagnostics to analyze your wireless environment. Press and hold the Option key on your keyboard while clicking Wi-Fi in Control Center or the menu bar, then choose Open Wireless Diagnostics from the menu. Choose Wi-Fi Recommendations to learn more.* If you see it, your Mac has detected an issue and has recommendations. Click Wi-Fi in Control Center or the menu bar and check for a menu item named Wi-Fi Recommendations. Learn about network issues related to VPN and other software. If you installed VPN or other software that monitors or interacts with your network connections, that software could be affecting access to the internet. If you can connect to the internet from a different Wi-Fi network, connect to that network and then update macOS on your Mac. Make sure that the date and time are set correctly on your Mac. If the lease expired and the address is already in use by another device, your Mac is assigned a new address. This is known as renewing the DHCP lease. Or you can renew the IP address manually. Restarting might help because your Mac then automatically renews the internet address it was assigned when joining the Wi-Fi network. If websites, email, and all other internet services remain unavailable after connecting to Wi-Fi, the following solutions might help. You might then be asked to enter the Wi-Fi network's password or agree to terms and conditions.Īfter connecting to a Wi-Fi network, your network must then allow your Mac to connect to the internet.

Your Mac must first be connected to a Wi-Fi network: From the Wi-Fi menu in the menu bar or Control Center, choose a network. If your Mac is connected to a Wi-Fi network but can't get online to connect to websites, email, and all other internet services, try these solutions. Apple Expert: These folks have received the highest level of training Apple has to offer, whether as an Apple Genius, an independent contractor, or an authorized service professional.If your Mac isn't connecting to the internet over Wi-Fi.Apple Certified: Current or former Apple employees who have a certain level of certifications are given this title.Apple Trained: Current or former Apple employees who do not possess a higher level of certification.It is granted solely at the moderator's discretion.) Apple Helper: These fine individuals are hand-picked by the moderators as a badge of their expertise, despite not having any formal Apple training.We have four flairs to offer! PM the Mods with a GCX screenshot (or other proof), and we'll add flair proudly proclaiming your expertise! No rank is an indication that the person is always, or even mostly, correct. However, if a response is rude, irrelevant, or harmful, please report it. Do upvote interesting questions and helpful answers.ĭownvoting questions you feel are annoying or repetitive is counterproductive. All comments should have some relation to their parent.Ĩ. Top-level comments should contain an answer to the question(s) in the post. Answers must be within the bounds of Apple’s EULA.įor a list of subjects inappropriate for /r/AppleHelp, see Guideline 2 above. People come here for help, so please don't shove them right back out the door. Rudeness will not be tolerated! Suggesting someone 'Google it' is a good example of this. Fixing problems over the internet is incredibly difficult! Guidelines for Readers We're here to help, and this is the easiest way for us to do that. If posting the same question in multiple places, include links to the other threads.If posting a log or crash report, upload it to Gist.Photos or screenshots of the issue Mac or iOS device.Your model of Mac, iPhone, iPad, iPod, etcetera.Please make sure to include the following: Bypassing an Activation Lock or firmware password.Ĭertain information may be crucial for solving issues.If you are running a beta or developer preview, head over to /r/AppleHelp_Betas. Developer Previews and AppleSeed Betas.Questions must be within the bounds of Apple’s EULA.Ĭertain subjects are not appropriate for /r/AppleHelp, including: Readers attempting to help you deserve thank-you's and upvotes! Also, after finding a solution, please make sure to mark your post using the 'edit solved status' (or 'flair') button.Ģ. Check our /r/AppleHelp FAQ and basic troubleshooting guide before posting.

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